Deposits Policy

1. Funds deposited into a trading account should be made from a source (e.g. credit/debit card, bank, alternative payments account, etc.) that is in the same name as the trading account.

2. At our discretion, VistaForex may require confirmation of funding account ownership at any time (credit card, bank account, alternative payments account, etc.) before funds can be credited into a trading account. For example, if client wishes to deposit using credit or debit card, the card scan copy or card photo should be provided. Failure to comply with this policy will result in rejection of the deposit. Please ensure to redact the credit card numbers to only show the first 6 and the last 3 digits (for example, 1234 56 ████ 234).

3. VistaForex strictly does not accept payments from third parties. If, for any reasons, VistaForex becomes aware of a payment made from a third party, VistaForex is entitled to reverse the payment, close any open positions, null any profits gained, or/and terminate the trading account. VistaForex will not be liable for any losses as results of breach of this policy.

4. Payments from joint bank accounts or credit cards are accepted if the trading account holder is one of the beneficiaries.

5. If we choose to waive or cover any fees, we can only cover fees that we see. Other fees charged by your bank, intermediary bank and/or our financial institution remain your responsibility.

6. VistaForex will not be liable for any losses (including auto or forced liquidation event) incurred as results of delays in processing your deposit, including and not limited to payments made to cover on-going margin requirement. Only cleared funds are deposited into a trading account. It remains the client’s responsibility to ensure his/her trading account(s) have sufficient funds to cover margin requirements.

Withdrawals Policy

1. To comply with AML/CTF rules and regulations, VistaForex will only process withdrawals to the same account (e.g. credit/debit card, bank, alternative payments account, etc.) that was used to deposit the funds unless express instruction is provided to send funds to a different account in the name of the trading account holder. At its direction, VistaForex reserves the right to reject instruction to process return of funds to a different account without providing reasons. Additional information and documents may be required to be provided by the client.

2. For example, if a deposit is made via credit/debit card, then a subsequent withdrawal request is received, the amount of funds sent back to the relevant credit/debit card may not exceed the original amount deposited from same. Any profits made in excess of the deposited amount may be transferred to another account in the name of the trading account holder. At its direction, VistaForex reserves the right to reject instruction to process return of funds to a different account without providing reasons.

3. Due to AML/CTF rules and regulations, VistaForex cannot deposit funds to third parties. All funds withdrawn from a trading account must go to an account in the same name as the trading account holder.

4. Due to Credit/debit card limitations, VistaForex can only refund up to the amount received from said Credit/debit card (i.e. excess fund cannot be applied to this withdrawal method). Refunds made to credit/debit cards may take between 3 – 5 business days from the date of processing to appear on the statement.

5. All withdrawal requests are processed Monday to Friday 9 am – 5 pm. Requests received after 5 pm will be processed on the next business day. Please note that our bank cut off time is 4 pm and withdrawals processed after this time will not leave our bank account till the next business day.

6. International bank wire transfers attract a minimum fee of 20 units of your trading account base currency (i.e. 20 USD). VistaForex will deduct this fee from the withdrawal amount prior to depositing to the nominated bank account. Please refer to your bank regarding any fees they may charge you for the services they provide.

7. Clients acknowledge they may be required to provide information and/or documents on the source(s) of the funds and/or source of wealth in general when processing a withdrawal request. VistaForex reserves the right to refuse to process a withdrawal request where a Client does not provide all required information, and/or where VistaForex has reasonable concerns that doing so may result in breaches of the anti-money laundering and counter-terrorism financing laws and regulations (AML/CTF Laws).

8. Clients acknowledge VistaForex does not guarantee a recall of a financial transaction under any circumstances and that VistaForex is not liable for any losses suffered as a result of providing incorrect instructions/details of the destination account.

9. VistaForex reserves the rights to refuse to process a withdrawal request if it has reasonable grounds to believe that the trading account may result in deficit or cause the account to fall below the margin requirements.

10. VistaForex reserves the right to refuse a withdrawal request if the trading account is subject to a charge-back investigation or VistaForex has not yet received any requested information/documentation regarding any trading account in the name of the client.

Additional Terms

NOTE: This policy cannot be exhaustive. Additional conditions or requirements may apply at any time due to regulations and policies, including those set in order to prevent money laundering and counter terrorism financing. Usage of this site and services is subject to the Client Agreement and other operative agreements which may be amended from time to time at VistaForex’s sole discretion.

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