VistaForex Frequently Asked Questions

HOW CAN I OPEN AN ACCOUNT?
  • To open a Demo account click here. The demo account allows you to trade risk free by providing you with access to VistaForex MT5 Trading Platform, and unlimited demo funds.
  • To open a Live account click here. The live account allows you to open an account with real money to start trading straight away. You simply choose the account type that best suits you, complete the online registration, submit your documents and you are set to go. We advise you to read the risk disclosure, customer agreement and terms of business before you start trading.
  • In both cases a Trader's Room will be open. Trader's Room is your client area from where you can manage your demo accounts, your live accounts and your finances.
DO I HAVE TO PROVIDE ANY DOCUMENTS TO VISTAFOREX TO OPEN AN ACCOUNT?
  • For Live accounts, we need at least two documents to accept you as an individual client: Proof of Identification - current (not expired) colored scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar identification document bearing your photo such as National ID card or Driving licence. Proof of Address - a Bank Statement or Utility Bill.  However, please ensure that documents provided are not older than 6 months and that your name and physical address is clearly displayed. Important Note: The name on the Proof of Identification document must match the name on the Proof of Address document. You can conveniently upload your documents directly from your Trader's Room; alternatively you can also scan them and send them to [email protected]
WHAT LEVERAGE IS APPLIED TO MY ACCOUNT?
  • Leverage available for VistaForex trading accounts is up to 1:1000 depending on the account type. For further details please go to our Account Types page on our website. Your documents will be checked by the verification department within 48 hours. Kindly note, any deposits will be credited to the account only after your documents have been approved and your Trader's Room is fully activated.
WHAT IS THE MINIMUM FUNDING REQUIREMENT TO OPEN AN ACCOUNT?
  • The minimum initial deposit depends on the account type selected. Please see Trading Accounts page to view all of our accounts and the minimum initial deposit for each.
HOW CAN I DEPOSIT FUNDS INTO MY ACCOUNT?
  • We offer a variety of deposit options. Please login your Trader's Room to see details
HOW CAN I WITHDRAW MONEY?
  • You can withdrawn at any time from the funds that are surplus to any margin requirement. To request a withdrawal, simply login to your Trader's Room and select 'Withdraw'. Withdrawals submitted before 10:00 am server time are processed on the same business day between 7:00 am and 5:00 pm server time. Withdrawals submitted after 10:00 am server time, will be processed on the following business day between 7:00 am and 5:00 pm server time.
WHAT DOES IT MEAN TO BE LONG OR SHORT A POSITION?
  • If you are buying currency, you are opening a 'long' position, if selling - 'short'. For example, if you buy 1 lot of EUR/USD, it means you open a long position for 100,000 of EUR against USD. And if you sell 10 lots of USD/CAD that means you open short position for 1 million of USD versus CAD.
HOW DO I MANAGE MY RISK?
  • The most common risk management tools in Forex trading are the limit orders and the stop loss orders. A limit order places restriction on the maximum price to be paid or the minimum price to be received. A stop loss order sets a particular position to be automatically liquidated at a predetermined price in order to limit potential losses should the market move against an investor's position.
WHAT TRADING STRATEGY SHOULD I USE?
  • Currency traders make decisions using both technical factors and economic fundamentals. Technical traders use charts, trend lines, support and resistance levels, and numerous patterns and mathematical analysis to identify trading opportunities, whereas fundamentalists predict price movements by interpreting a wide variety of economic information, including news, government-issued indicators and reports, and even rumors. The most dramatic price movements, however, occur when unexpected events happen. The event can range from a Central Bank raising domestic interest rates to the outcome of a political election or even an act of war. Nonetheless, more often it is the expectation of an event that drives the market rather than the event itself.
WHAT IF I'M EXPERIENCING PROBLEMS WITH TRADING OR WOULD LIKE TO PLACE AN ORDER OVER THE PHONE OR VIA THE LIVE CHAT FEATURE?
  • If you're experiencing problems with your trades, or would like to edit an order over the telephone, please contact our execution team via phone. Please note that our trade execution team will only be able to edit or close existing trades only.
I STILL HAVE MORE QUESTIONS.
  • Please select 'Live Chat' button at the right bottom of site. One of our dedicated Support Agents will be able to answer any questions you may have. We offer 24/7 live support to all our clients. Alternatively, simply send an email to [email protected]

Advantages of Trading with Us

500+ TRADING
PRODUCTS
1:1000 HIGH
LEVERAGE
0.0 LOW
SPREAD
20ms EXECUTION
SPEED

Open Account Fast & Easy

30 Funding Methods

Fastest Deposit & Withdrawal

Powerful Platform Metatrader 5

Top Class Security

Full Support 24/7

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